Shipping policy
Last updated: 6 September 2026
5wallart.com is operated by DV Marketing LTD, ul. "Professor Benyo Tsonev" 2, 1517 Sofia, Bulgaria. Contact: info@arteco.design or +359 884 505 011.
Production and dispatch
Orders are normally produced, processed and prepared for shipment within 2–3 business days. Weekends and public holidays are excluded from processing times. We will contact you if a significant production delay affects your order.
Delivery
Delivery time after dispatch depends on the destination and courier schedule. Deliveries within Bulgaria are normally handled by Speedy AD and generally take 1–2 business days after dispatch. International delivery can take longer. Any delivery estimate shown at checkout or in your shipment tracking is an estimate, unless a delivery date has been expressly agreed.
Shipping prices
The available shipping options and final amount are shown at checkout before you place an order. Rates depend on the destination, order amount and selected payment option.
| Destination | Standard shipping | Free standard shipping from |
|---|---|---|
| Bulgaria | €3.50 | €100 |
| Croatia, Greece, Hungary, Italy | €4.00 | €100 |
| Germany | €4.00 | €100 |
| Belgium, Denmark, France, Sweden | €6.90 | €100 |
| Romania | 25 RON | 500 RON |
| Other supported international destinations | €16.00 | No free shipping threshold |
Where cash on delivery (COD) is offered, the COD shipping option includes an additional €1.50, or 7 RON in Romania. This fee also applies when standard shipping is free. Select the COD shipping option at checkout to use that payment method. Where the checkout uses another currency, it displays the applicable converted amount.
Tracking and delivery details
When your order is dispatched, shipment confirmation and tracking details are provided through the available order notification channels. Tracking may take 24–48 hours to become active. Please provide a complete street address and a valid phone number.
If you need to correct an address, contact us promptly. If a parcel cannot be delivered or is returned, we will contact you about the next steps. Any agreed additional delivery charges will be explained before reshipping.
Delayed, lost or damaged shipments
Please contact us if a shipment is delayed, appears lost or arrives damaged. Keep the packaging and take photos of any damage if possible; these help us investigate with the courier. Our courier investigation does not remove your statutory consumer rights.
Deliveries outside the EU
Import duties, taxes or local charges may apply in the destination country. Any charges collected by us are shown at checkout; additional destination-country charges may be payable to the carrier or local authorities. Shipping is available only where an applicable delivery option is offered at checkout.
For returns and refunds, see our Return and refund policy.