Frequently Asked Questions
Choosing your wall art
How do I choose the right size?
Measure your available wall space and check the dimensions and layout shown on the product page. Allow space for the gaps between panels. If you are unsure about a size, contact us before ordering.
What is included in my order?
The material, size, panel layout and included accessories are described on each product page. Review the selected options before adding the item to your cart.
Production and delivery
When will my order be ready?
Standard production usually takes 2–3 business days before dispatch. Delivery time is additional and depends on the destination. See our shipping policy for details.
How much does delivery cost?
The available shipping methods and final charges appear at checkout for your delivery address. Free-shipping thresholds and cash-on-delivery fees, where available, are listed in the shipping policy.
Can I pay on delivery?
Cash on delivery is available only for supported destinations and shipping methods. When available, choose a shipping method marked COD and then Cash on Delivery at the payment step. Any COD fee is included in that shipping method's price.
How can I check my order?
Use the order-status link in your confirmation or shipping notification. If you cannot find it, contact us with your order number and the email address or phone number used at checkout.
Returns and support
Can I return a standard design?
Standard, non-personalized modular PVC panels have a 100-day return guarantee from delivery, subject to our return conditions. Contact us before sending a return. The customer arranges and pays for return shipping unless the return relates to a defect, damage or our error.
Are personalized products returnable?
The change-of-mind return guarantee does not cover products made to your individual specifications or clearly personalized. This does not affect your rights if an item is defective, damaged or not as described. A standard catalogue design printed after ordering is not, by that fact alone, personalized.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number and photos of the item and packaging so we can investigate. Keep the packaging while we review the issue. Your statutory rights remain unaffected.
How do I contact 5wallart?
Email info@arteco.design, call +359 884 505 011, or use our contact form.